Equipping an African multinational conglomerate with a resource planning system that is suitable for its scale, reach and goal to enhance their operational efficiency and productivity.
An SAP® integration for a leading African multinational
A large African multinational industrial conglomerate required a central system for resource planning to enable business processes and merge all critical functions of the business, including accounting, sales, productions, human resources, and finance, in an integrated environment.
The SAP® system is an enterprise resource planning software that enables business processes, including accounting, sales, production, human resources, and finance, in an integrated environment.
Functional support and maintenance services were provided, and SAP® User issues were resolved by the Verraki team through a weekly review of tickets generated by the Service desk.
This resulted in a prompt resolution of End-user issues resulting in 80% of problems solved through a process that ensured that issues (referred to as tickets) were resolved in a timely manner via an automated generation of service management feedback, and immediate actions by Verraki Associates.
Verraki’s extensive expertise with SAP® implementations, and experience helping organizations spearhead process improvements helped the client move from a highly decentralized, paper-based process to a centralized, automated process using workflow and an automated chart of authorization.
Verraki implemented and is supporting 14 modules of SAP® across 8 companies in the conglomerate. We
maintained average 99.9% availability of the application in prior years, enabled seamless usage of the SAP® system by the users and significantly transform the client’s operations while delivering meaningful results in key processes including Order To Cash, Record To Report, Hire to Retire etc.